SECURITY SERVICES
Incident readiness
Prepare a practical response plan before an incident occurs. We help you define who is contacted, who makes decisions and which response actions are authorised.
Who this is for
For businesses that need to clarify incident responsibilities, coordinate several providers or practise how their team would handle a suspected threat.
A response plan your team can find, understand and use when something looks wrong.
SECURITY SERVICES
What the service covers
Roles and contacts
We identify an incident coordinator, a backup and the people who need to be involved.
Decision authority
We agree who can approve account restrictions, device isolation and other response actions.
Practical procedures
We set out how to report an issue, preserve relevant information and record decisions.
Scenario discussion
We discuss a realistic situation with your team and use the discussion to identify gaps in the plan.
What you receive
- An incident contact list with primary and backup contacts.
- An agreed division of responsibilities between management, IT and service providers.
- Practical steps for reporting, assessment, communication and containment.
- A record of decisions from the scenario discussion and a list of improvements.
AN ILLUSTRATIVE EXAMPLE
The usual IT contact is unavailable
An employee reports suspicious activity, but the person who normally manages IT cannot be reached.
What we check
- 01
Use the agreed backup contact and alternative communication channel.
- 02
Confirm who can make urgent decisions and which actions are authorised.
- 03
Record what is known, what remains uncertain and when the team will give its next update.
The team has a defined route for escalating the issue instead of waiting for one person to become available.
CYBERTILLA / HOW WE WORK
How we work
- 01
Map responsibilities
We identify your people, providers and critical business systems, and clarify their roles.
- 02
Write the plan
We document contacts, reporting steps, permissions and communication arrangements.
- 03
Walk it through
We discuss a realistic scenario with the people who would be involved.
- 04
Refine and maintain
We update the plan, assign responsibility for improvements and agree when it will be reviewed.
This service covers preparation. Support during a live incident, including specialist availability and authorised actions, is agreed separately.
A few practical questions
Do we need a large incident response manual?
The plan needs to be usable by your team. We focus on clear contacts, decisions and procedures, with further detail where your systems and risks require it.
Does the plan guarantee we will avoid an incident?
No. Preparation helps your team make informed decisions and coordinate a response. It does not remove every risk or guarantee a particular outcome.
Is live incident response included?
The scope of this service is preparation. If you need support during an incident, the availability, responsibilities and commercial terms must be agreed separately.
LET’S FIND A STARTING POINT
Let’s discuss your security needs.
Tell us about your systems, existing IT support and the concern you want to address. We’ll discuss a suitable scope of work.